Refund policy
We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at info@pangavi.eu. Please note that returns must be sent to the following address: Pangavi,
Lorentzendamm 6-8, 24103 Kiel
If your return is accepted, we will provide you with a return label and instructions on how and where to send the package. Items returned to us without a return being requested first will not be accepted.
If you have any questions about returns, you can always contact us at info@pangavi.eu.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received an incorrect item, so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special order or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or coupons.
Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.
European Union - 14-day cooling-off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@pangavi.eu.
To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, you can contact us at info@pangavi.eu. Please note that returns must be sent to the following address: Pangavi,
Lorentzendamm 6-8, 24103 Kiel
If your return is accepted, we will provide you with a return label and instructions on how and where to send the package. Items returned to us without a return being requested first will not be accepted.
If you have any questions about returns, you can always contact us at info@pangavi.eu.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received an incorrect item, so we can evaluate and resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special order or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or coupons.
Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.
European Union - 14-day cooling-off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@pangavi.eu.